Overview

We collect information to run the store, answer riders, and improve the site.

This Privacy Policy explains how JEC Products, Inc. and Tube Saddle collect and use personal information through this website, related communications, and online store features. It applies when you browse the site, contact us, request support, buy products, or interact with the Tube Saddle store.

We do not ask for more information than we need to process orders, support customers, protect the site, and maintain normal business records.

Notice at collection

Information we collect

Use

How we use information

• Process orders, payments, shipping, returns, refunds, and customer service requests.
• Respond to questions submitted by email, phone, contact forms, dealer inquiries, or support channels.
• Maintain customer accounts, shopping carts, checkout sessions, order confirmations, and transactional emails.
• Improve site content, product pages, install information, performance, and troubleshooting resources.
• Protect the website, prevent fraud, enforce policies, and preserve business and legal records.
• Send marketing or product updates only where allowed by law and with available opt-out controls.

Cookies and analytics

Cookies help the store work.

The site may use cookies, pixels, local storage, and similar technologies. Some are necessary for cart, checkout, account, fraud-prevention, security, and site-preference features. Others may help us understand which pages are useful, improve performance, or measure marketing results.

You can usually set your browser to block or delete cookies. If you block essential cookies, cart, checkout, account, or security features may not work correctly.

Sharing

We share information with service providers that help run the business.

We may share personal information with vendors and partners who perform services for us, including website hosting, WooCommerce or ecommerce services, payment processing, fraud prevention, shipping carriers, tax and accounting tools, email delivery, customer support tools, analytics providers, and professional advisors.

We may also disclose information when required by law, to protect rights and security, to complete a business transfer, or with your direction, such as when you ask us to connect you with a dealer or distributor.

We do not sell personal information for money. If future analytics or advertising tools are considered a "sale" or "sharing" under applicable privacy law, you may contact us to opt out.

Retention and security

We keep information only as long as needed for business, legal, and security purposes.

Retention periods depend on the type of information and why it was collected. For example, order records may be kept for tax, accounting, warranty, dispute, fraud-prevention, and legal reasons. Contact inquiries may be kept as long as needed to respond and maintain customer service records.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, email system, or online store can be guaranteed 100% secure, so please use care when sending sensitive information.

Choices

You can ask us to update, access, or delete your information.

• Email customerservice@tubesaddle.com to request access, correction, deletion, or a copy of personal information associated with you.
• Use account settings, if available, to update saved account or address information.
• Use unsubscribe links or contact us to stop marketing emails. Transactional emails, such as order confirmations, may still be sent.
• Use browser controls to block or delete cookies, understanding that some store features may be affected.

California privacy rights

California residents may have additional rights.

Depending on how California privacy laws apply to Tube Saddle and the information involved, California residents may have rights to know what personal information is collected, access or receive a copy of it, request deletion, correct inaccurate information, opt out of sale or sharing, limit certain uses of sensitive personal information, and avoid discrimination for exercising privacy rights.

To submit a California privacy request, contact us by email or phone. We may need to verify your identity before completing a request. You may also use an authorized agent where allowed by law.

Children

This site is not directed to children.

Tube Saddle products and site content are intended for riders, customers, dealers, and adults making purchasing decisions. We do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us so we can review and delete it where appropriate.

Third-party links

Other websites have their own privacy practices.

The site may link to dealers, distributors, payment processors, shipping providers, social platforms, product resources, or other third-party websites. Their privacy practices are governed by their own policies, not this one.

Updates

We may update this policy.

If we make changes, we will update the "Last updated" date above. Significant changes may also be posted on the site or communicated through other appropriate channels.